Welcome to the team: Customer Relationship Manager (with German) (m/f/diverse)
Your tasks
- Acting as the central interface between internal stakeholders and the IT delivery organization—from initial request through to implementation;
- Capturing, qualifying, and prioritizing requirements based on business value, criticality, risks, effort, and cost;
- Preparing, facilitating, and following up on governance and decision-making forums, including documentation and tracking of outcomes;
- Coordinating all involved IT teams and service providers end-to-end, including clarifying responsibilities and escalation paths;
- Managing service delivery using SLA/OLA metrics, ticket and trend analyses, and deriving actionable improvement measures;
- Establishing standardized reporting to ensure transparency and supporting management decision-making;
- Communicating clearly and appropriately with stakeholders regarding status, timelines, risks, and decisions;
- Supporting cost and budget transparency, forecasts, and business case development.
Your Profile
- Experience in an IT-related interface role (e.g. IT service management, demand management, or relationship management);
- Experience with governance frameworks and strong stakeholder management skills;
- Solid understanding of IT services, processes, and the interaction between infrastructure, applications, and security;
- Strong analytical skills and experience working with KPIs and reporting;
- Excellent communication and facilitation skills, combined with a strong sense of ownership;
- ITIL or ITSM certificates or any kind of deep knowledge on the topic would be considered as an advantage;
- Fluency in English – both written and spoken;
- Fluency in German – both written and spoken;
- University degree in IT or relevant.
In return, we offer:
- Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
- Luxury package of additional health and dental insurance;
- Food vouchers in the amount of EUR 80 monthly;
- 6 additional annual days off for exceptional circumstances;
- Employee assistance program for psychological, financial, and legal consultations;
- Multisport card;
- Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
- Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
- Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
- Friendly and supportive multicultural environment, open to new opinions and ideas.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.
Our Benefits
Learning Platforms; Children Summer Camp Contribution; Employee assistance program; Food vouchers; 6 Exceptional Days Off; 25 up to 31 annual paid leave; Multisport Card; Health& Dental Insurance; Work-life balance; Work internationally
The company
Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.
As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Customer Relationship Manager in our Commerz Real team.
Contact
Challenge accepted? Apply now with your up-to-date CV in English!
Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application at this stage.