Welcome to the team: Business Analyst (Cards and New Payments) (m/f/diverse)
Your tasks
- Independently eliciting, analyzing, structuring, and documenting complex business and functional requirements, ensuring clarity, consistency, and full traceability;
- Analyzing existing business processes and designing optimized target processes, including handling variants, dependencies, and exceptions, using appropriate modeling tools (e.g. BPMN);
- Acting as an additional point of contact alongside the Product Owner for business and IT stakeholders, facilitating discussions, clarifying expectations, and fostering a shared understanding across teams;
- Collaborating closely with the Product Owner, developers, architects, and other experts, translating business requirements into feasible, scalable, and maintainable technical solutions;
- Actively contributing to agile ceremonies (refinement, sprint planning, reviews, retrospectives) and supporting product backlog management with well-structured user stories and clear acceptance criteria;;
- Supporting functional and user acceptance testing by defining test scenarios, reviewing results, and validating that solutions meet business, user, and regulatory requirements;
- Conducting change and impact analyses across processes, systems, and stakeholder groups, enabling smooth implementation and minimizing operational and regulatory risk.
Your profile
- Expertise in creating accurate and comprehensive process models using BPM tools such as Adonis or First Spirit.
- Proficient in gathering and documenting business requirements, conducting gap analyses, and proposing solutions.
- Bridge the gap between technical teams and business processes, working collaboratively for optimal results.
- Prior experience in account-related banking products with basic awareness of IT processes and technologies.
- Understanding the fundamentals of API protocols. Familiarity with tools like Swaggerfor designing, documenting, and testing REST APIs, ensuring clear communication with developers and efficient system-to-system integrations.
- Familiarity with Agile methodologies. Active participation in Scrum ceremonies as a subject matter expert and contributor to iterative, incremental delivery practices.
- Ability to utilize tools such as Jira and Confluence to manage tasks, document requirements, and maintain project knowledge bases effectively.
In return, we offer:
- Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
- Luxury package of additional health and dental insurance;
- Food vouchers in the amount of EUR 80 monthly;
- 6 additional annual days off for exceptional circumstances
- Employee assistance program for psychological, financial and legal consultations;
- Multisport card;
- Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
- Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
- Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
- Friendly and supportive multicultural environment, open to new opinions and ideas.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.
Our Benefits
Learning Platforms; Children Summer Camp Contribution; Employee assistance program; Food vouchers; 6 Exceptional Days Off; 25 up to 31 annual paid leave; Multisport Card; Health& Dental Insurance; Work-life balance; Work internationally
The company
Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.
As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Business Analyst in our Cards and New Payments team.
Contact
Apply now with your up-to-date CV in English!
Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application at this stage.