Welcome to the team: Junior Technical Support Engineer with German (End User Support) (m/f/diverse)
Your tasks
- Providing first-level technical support to end users (hardware, software, network, and access issues):
- Accepting end-user phone calls and email;
- Classifying incidents and requests logging tickets as required;
- End to End Ticket Ownershiping on behalf of Customers;
- Escalating to the next higher level if required;
- Providing Initial solution within prescribed use cases;
- Documenting and updating incidents and requests.
- User support for the creation of requests, e.g. for backup and restore requests.
- User administration (mailboxes; user accounts; lock/reset Password, folder access).
- Collaborating with team members on IT improvement initiatives.
- Collaborating closely with senior team members to gain practical knowledge and mentorship.
Your profile
- Familiarity with Windows Operating System and enterprise IT environments.
- Windows und Microsoft Client Products.
- Having knowledge in Hardware Systems.
- Very good knowledge of German (written and spoken) minimum B2
- Fluency in English (written and spoken) minimum B2 ; C1
- Currently enrolled in a Computer Science or related degree program.
In return, we offer:
- Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours and work-from-home and work from abroad opportunities;
- Luxury package of additional health and dental insurance;
- Food vouchers in the amount of ЕUR 65.45 monthly;
- 6 additional annual days off for exceptional circumstances
- Employee assistance program for psychological, financial and legal consultations;
- Multisport card;
- Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
- Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
- Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
- Friendly and supportive multicultural environment, open to new opinions and ideas.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.
Our Benefits
Learning Platforms; Children Summer Camp Contribution; Employee assistance program; Food vouchers; 6 Exceptional Days Off; 25 up to 31 annual paid leave; Multisport Card; Health& Dental Insurance; Work-life balance; Work internationally
The company
Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.
As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Junior Technical Support Engineer with German (End User Support) in our Digital Workplace team.
Within the cluster Digital Workplace, we provide a global end-to-end operation of workplace services (hardware and software at the workplace, CapCom, all phones, collaboration tools, SharePoint, Office 365, etc.) and customer-oriented continuous innovation. This includes vendor/supplier/outsourcing management as well as strategic development of workplace services, product, and hardware management up to various service offerings regarding end-user support or digitalization activities.
Contact
Apply now with your up-to-date CV in English!
Only shortlisted candidates will be invited to interview.