Welcome to the team: Senior Unified Communications Engineer (m/f/diverse)
Your tasks
- Diagnosing and troubleshooting complex enterprise Video & Multimedia solutions, including Microsoft Teams Rooms (MTR), video conferencing systems, and multimedia infrastructure in meeting rooms, event spaces, and special environments.
- Operating, supporting, and further develop enterprise video solutions, including Teams Rooms devices, video endpoints (e.g. Poly / HP), device management platforms, and room resource integrations.
- Designing and implementing complex video and multimedia configurations, taking into account dependencies to Teams, network, security, and identity components.
- Acting as L3 escalation point for complex incidents and problems related to video conferencing, multimedia systems, and hybrid meeting experiences.
- Participating in architecture reviews and strategic development, contributing to the evolution of enterprise video, event, and collaboration services.
- Supporting large‑scale events and special use cases, such as Townhalls, executive events, and high‑availability meeting environments.
- PowerShell scripting both creation and execution
- Providing technical mentoring and knowledge sharing for L2 engineers and service teams in the Video & Multimedia domain.
- Planning, testing, and accepting new video products, features, and platform changes, including pilots, rollouts, and lifecycle management.
- Ensuring stable operations and service quality, including release management, change planning, and operational readiness.
- Cooperating closely with the Product Owner, Service Delivery, and 2nd level support, acting as a technical contact point for the Video & Multimedia service.
Voice & Unified Communication (approx. 30%)
- Contributing to Enterprise Voice and Unified Communication topics, including Teams Phone System, SBCs (Ribbon / Audiocodes), UC gateways, and voice‑related dependencies.
- Support troubleshooting and configuration of voice components where they interact with video, meeting rooms, or collaboration scenarios.
- Participating in cross‑team activities with the Voice team to ensure aligned architectures, compliance, and operational processes.
Governance & Compliance
- Implementing and maintaining architecture, security, and compliance requirements according to Commerzbank standards.
- Ensuring continuous alignment with regulatory, security, and operational requirements, proactively identifying changes and improvement needs.
Documenting solutions, decisions, and operational procedures to support sustainable service operations
Your profile
- In-depth specialist knowledge in the areas of Teams Phone System, Teams Devices, SBC (Ribbon / Audiocodes), UC Gateways and Voice Recording (ASC / NICE)
- Emphasis on Microsoft Office 365 Services such asTeams, OneDrive, and Sharepoint Online with integration of Enterprise Voice
- Working knowledge of TCP/IP, DNS, and some level of experience with network infrastructure/topolog
- Experience with ticket systems such as HPESM and / or ServiceNow
- Professional experience in the agile and ITIL environment
In return, we offer:
- Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
- Luxury package of additional health and dental insurance;
- Food vouchers in the amount of 128 BGN monthly;
- 6 additional annual days off for exceptional circumstances;
- Employee assistance program for psychological, financial, and legal consultations;
- Multisport card;
- Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
- Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
- Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
- Friendly and supportive multicultural environment, open to new opinions and ideas.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.
Our Benefits
Flexible work; Work-life balance; Health& Dental Insurance; Multisport Card; 25 up to 31 annual paid leave; 6 Exceptional Days Off; Food vouchers; Employee assistance program; Children Summer Camp Contribution; Learning Platforms
The company
Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.
As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Senior Unified Communications Engineer in our Digital Workplace team.
Contact
Apply now with your up-to-date CV in English!
Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application at this stage.