Welcome to the team: Desktop Support Engineer ( Level 1) (m/f/diverse)
Your tasks
- Processing of incidents and requests;
- Accepting end-user phone calls and email;
- Classifying incidents and requests logging tickets as required;
- End to end ticket ownership on behalf of customers;
- Providing initial solution within prescribed use cases;
- Documentating and updating of incidents and requests;
- Creating, maintenaning and updating of relevant documents and processes;
- Maintenaning of existing documentation;
- Adhoc activities requested by management.
Your profile
- Professional experience in 1st level user and/or desktop support (Windows and Microsoft Client Products);
- Customer and service-oriented manner;
- Good knowledge of Windows and Microsoft Client products;
- Good team player with high ability to work in cross-locational and international teams;
- Fluency in English – both written and spoken;
- Fluency in German- both written and spoken;
- Willingness to work on shifts (8-hour workday from Monday to Friday with rotations covering 08.00-20.00h).
It is possible certain tasks from time to time would need to be performed from our Plovdiv office which your employer shall keep you informed.
In return we offer:
- Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours and work-from-home opportunities;
- Luxury package of additional health and dental insurance;
- Food vouchers in the amount of 128 BGN monthly;
- 6 additional annual days off for exceptional circumstances;
- Employee assistance program for psychological, financial and legal consultations;
- Multisport card;
- Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
- Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
- Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
- Friendly and supportive multicultural environment, open to new opinions and ideas.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.
The company
Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.
As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Desktop Support Engineer ( Level 1) in our Digital Workplace division.
Contact
Challenge accepted? Apply now with your up-to-date CV in English!
Only shortlisted candidates will be invited to interview